Frequently Asked Questions
Ordering & Account
How do I place an order?
You can explore our collections and make purchases directly at trailsandal.com. Browse by style, gender, or category, then select your items to add to the cart.
Do I need an account?
Creating an account helps you track your orders and manage preferences. You may also checkout as a guest if preferred.
Can I change or cancel my order?
Orders can be modified only shortly after placement. Visit trailsandal.com and check your order status to see available options.
Shipping & Delivery
Where do you ship?
We ship to multiple locations. To view details, please check the shipping section on trailsandal.com.
How do I track my order?
Once shipped, you will receive a tracking link. You can also track your order by signing in at trailsandal.com.
Returns & Exchanges
Can I return or exchange items?
Yes. Most items can be returned or exchanged if they are unworn and in original condition. Some final sale items cannot be returned. Visit trailsandal.com for the full policy.
How do I start a return?
Log into your account and select the items for return. Follow the step-by-step instructions at trailsandal.com.
Product Information
Sizing & Fit
Check our detailed size guides for men, women, and kids at trailsandal.com to find the best fit.
Care Instructions
Maintain your sandals and footwear with recommended cleaning methods listed on trailsandal.com.
Materials & Sustainability
Learn more about our materials, eco-friendly practices, and product construction at trailsandal.com.
Warranty & Repairs
Do you offer repairs?
Yes, select styles are repairable. Visit trailsandal.com for repair options and instructions.
Warranty Information
We stand behind the durability of our products. Details on warranty coverage are available at trailsandal.com.
Contact & Support
For additional help, visit our customer support section at trailsandal.com. Live chat and helpful guides are available to answer your questions quickly.